Privacy Policy

This Privacy Policy explains how [Legal entity name], doing business as Clara Vale Studio (“Clara Vale Studio,” “we,” “us,” or “our”), handles personal information when you visit https://claravale.studio, use our free calculators, subscribe to our newsletter, or buy our digital products.

We are a small business based in the United States. We try to collect only what we need, and we do not sell your personal information.

Information we collect

Information you give us

Contact details, such as your name and email address, when you sign up for our newsletter, contact us, or buy a product.
Messages you send us by email or through a contact form.
Purchase details, such as the product you bought, the price, and the date. Payment card details are handled by our payment provider, not by us.
Calculator results you choose to email to yourself, including the inputs and results needed to send that email.

Information collected automatically

When you visit our website, we and our service providers may collect:

Device and browser information, such as browser type, operating system, and screen size.
Usage information, such as pages viewed, links clicked, referring pages, and approximate location (country or region) based on your IP address.
Information from cookies and similar technologies. See our Cookie & Analytics Notice for details.

Information from third parties

If you buy through a marketplace or platform such as Etsy, Amazon KDP, Patreon, or Skool, that platform may share limited information with us, such as your name, email address, or order details, depending on its own policies and your settings there.

Our free calculators

Our calculators run in your web browser. The numbers you type in are processed on your own device and are not stored on our servers.

The one exception is if you choose to email yourself a result. In that case, we send your email address and the result through our email provider so we can deliver it. We use that information only to send the email you asked for, unless you also choose to join our newsletter.

Our analytics tools may record that a calculator was used (for example, that a page was viewed or a button was clicked). We do not intentionally send the values you enter to our analytics provider.

How we use your information

We use personal information to:

Deliver the products you buy and give you access to downloads, courses, or memberships.
Send transactional emails, such as receipts, download links, and account messages.
Send our newsletter, if you have subscribed.
Reply to your questions and provide support.
Understand how our website and products are used so we can improve them.
Keep our website secure and prevent fraud or abuse.
Meet our legal, tax, and accounting obligations.

Our newsletter is hosted on Substack at claravaleofficial.substack.com. When you subscribe, Substack collects and processes your email address and related information under its own privacy policy. Substack may also provide us with information such as whether an email was opened.

You can unsubscribe at any time using the link at the bottom of any newsletter email.

Transactional email

We use Resend to send transactional emails, such as purchase confirmations, download links, and calculator results you request. Resend processes your email address and the content of those messages on our behalf.

Analytics and cookies

We use PostHog for product analytics to understand how visitors use our website, such as which pages are popular and where people get stuck. PostHog may use cookies or similar technologies and may process information such as your IP address, device information, and pages visited.

Where the law requires consent for non-essential cookies or analytics, we will ask for it first. For more detail and your choices, see our Cookie & Analytics Notice.

Purchases, payment providers, and marketplaces

Purchases on our website

Checkout on our website is handled by a third-party payment provider or merchant of record. That company processes your payment details, billing information, and, where applicable, sales tax or VAT. We do not see or store your full card number. The provider’s own privacy policy and terms apply to the information it collects. We will name the provider here once it is chosen.

Purchases through marketplaces and platforms

Some of our products are sold through third parties, including Etsy, Amazon KDP (for ebooks), Patreon, and Skool. When you buy or join through one of these platforms, that platform’s own privacy policy and terms apply to your purchase and account. We receive only the information the platform shares with sellers or creators.

We share personal information only as described in this policy, including with:

Service providers who help us run our business, such as our hosting, email, newsletter, analytics, and payment providers. They may use your information only to provide services to us, or as described in their own policies where they act independently.
Marketplaces and platforms when you buy through them.
Professional advisers, such as accountants or lawyers, when needed.
Authorities or others when required by law, or to protect our rights, our users, or the public.
A successor business if Clara Vale Studio is sold, merged, or reorganized.

We do not sell your personal information. We also do not share it for cross-context behavioral advertising, as those terms are defined under California law. If that changes, we will update this policy and provide any required opt-out.

How long we keep information

We keep personal information only as long as we need it for the purposes described here, including:

Newsletter data until you unsubscribe, and for a short time afterward to honor your choice.
Purchase records for as long as needed for tax, accounting, and legal purposes, which is often several years.
Support emails for as long as needed to help you and keep reasonable records.
Calculator result emails only as long as our email provider keeps delivery logs.
Analytics data for a limited period set in our analytics settings.

When we no longer need information, we delete it or make it anonymous.

How we protect information

We use reasonable measures to protect personal information, and we rely on established service providers for payments, email, and hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you may have some or all of the following rights:

To know what personal information we have about you and to get a copy.
To correct inaccurate information.
To delete your information.
To object to or limit certain uses of your information.
To opt out of the sale or sharing of personal information, or of targeted advertising, where applicable.
To withdraw consent where we rely on consent.
To not be treated differently for exercising your rights.

United States residents

Several US states, including California, give residents specific privacy rights. We honor requests from residents of states with these laws, whether or not those laws apply to a business of our size. You may use an authorized agent to make a request where your state allows it. If we deny your request, you may be able to appeal by replying to our response.

Visitors in the European Economic Area and United Kingdom

If you are in the EEA or UK, the GDPR or UK GDPR may apply to our handling of your personal information. We rely on these legal bases:

Contract, to deliver products and services you buy.
Legitimate interests, to run, secure, and improve our website and business, and to reply to messages.
Consent, for the newsletter and for non-essential cookies or analytics where required.
Legal obligation, for tax and accounting records.

You also have the right to complain to your local data protection authority.

Our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards offered by those providers, such as standard contractual clauses.

How to make a request

Email us at hi@claravale.studio. We may need to verify your identity before acting on your request. We aim to respond within the time required by applicable law. For purchases made through a marketplace or platform, you may also need to contact that platform directly.

Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13, or under 16 in places where that is the relevant age. If you believe a child has given us personal information, please contact us and we will delete it.

Links to other websites

Our website may link to other sites, including marketplaces and affiliate partners. We are not responsible for their privacy practices. Please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “updated” date on this page. If we make significant changes, we may also let you know by email or with a notice on our website.

Contact us

If you have questions about this policy or your information, contact us at:

[Legal entity name], doing business as Clara Vale Studio [Business address] Email: hi@claravale.studio