We want you to be happy with what you buy from Clara Vale Studio. Because our products are digital and delivered right away, we have a simple policy with a few fair exceptions.
Digital products
This covers ebooks, templates (Google Sheets, Excel, Notion, and Canva), and printables bought on our website.
Once you receive a digital file, it cannot be returned. For that reason, sales are generally final.
When we will offer a refund
We will offer a refund if you contact us within 14 days of purchase and one of these applies:
- Duplicate purchase. You bought the same product twice by mistake.
- The file does not work, and we cannot fix it. For example, a file is damaged or will not open. We will first try to help or send a working version. If we cannot fix the problem, we will refund you.
- The product is not as described. What you received is materially different from the product description.
When we usually cannot offer a refund
- You changed your mind after downloading or accessing the product.
- You do not have the software needed to use it, when the product page listed that requirement.
- You bought the wrong product and have already downloaded it.
- You did not get the results you hoped for. See our Earnings Disclaimer.
Courses
Courses may have their own refund terms, which will be shown on the course’s sales page before you buy. If a course page says nothing about refunds, the digital products rules above apply, including the 14-day window for the exceptions listed.
Memberships
- You can cancel a membership at any time.
- When you cancel, your access continues until the end of the current billing period.
- We do not give partial refunds for the current billing period.
- After you cancel, you will not be charged again.
If you were charged for a renewal you did not expect, contact us within 14 days of the charge and we will review it.
Purchases through marketplaces and platforms
If you bought through Etsy, Amazon KDP, Patreon, or Skool, refunds are handled through that platform’s own process and policies. Please start your request there. We are happy to help where the platform allows us to.
How to ask for a refund
Email hi@claravale.studio within 14 days of your purchase. Please include:
- The email address used for the purchase.
- Your order number or receipt.
- The product name.
- A short description of the problem, with a screenshot if it helps.
We aim to reply within a few business days. Approved refunds are sent to your original payment method through our payment provider. How long it takes to appear depends on your bank or card issuer.
Your legal rights
This policy does not limit any rights you have under the consumer laws where you live. If those laws give you more protection, they apply.
Changes to this policy
We may update this Refund Policy from time to time. The version in effect when you bought the product applies to that purchase.